Most everyday, I start the day with a bowl of Cheerios or Shredded Wheat—great with some strawberries or a banana. Cheerios is a General Mills brand; the original Shredded Wheat is a Post product. Actually, I eat the Kroger store brand of each and per a 9/18/14 WSJ article, a lot of other people are also. (Stick with me; I’m getting to an important leadership point.)
In a recent AP interview, General Mills CEO Ken Powell said that Cheerios sales are “down somewhat” and in the WSJ article “blamed its marketing and promotions strategy for much of the disappointment….” Really? Sales are down because your ads aren’t effective? What could be more effective than a little girl serving Cheerios to her dad because it is good for his heart?
I asked Dottie why she buys Kroger Toasted Oats instead of General Mills Cheerios. Because it tastes better? No. Because you get more Kroger points? No. Because we own Kroger stock? No. (We don’t.) Because they don’t put toys in Cheerios anymore? No. The answer is simple: Cheerios are almost twice as expensive as Kroger Toasted Oats (26.6¢/oz. vs. 14.2¢/oz.). Now on the shelf, Cheerios only looks 50% more expensive because their nearly-same-size box contains only 12oz. vs. 14oz. in the Kroger box. (You have to look at the fine print to discover this little subterfuge.)
Max De Pree, retired CEO of Herman Miller says in Leadership Is An Art, “The first responsibility of a leader is to define reality.” The leadership at General Mills would benefit from reading De Pree’s book.
Here is the Cheerios reality as I see from a customer perspective:
Is your organization “down somewhat” in sales? Attendance? Donations? __________? The cure will start with an honest assessment of reality—no matter how painful. Cheerios first hit grocery shelves in 1941; for decades it was the choice of boys (including me) and girls all over America. No more. It’s time for General Mills to accept that fact. What fact do you need to accept?
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© Copyright 2014 by Dick Wells, The Hard Lessons Company.
If anyone understands how to do a Big Reveal, it’s Apple. Steve Jobs started it and current CEO Tim Cook has kept it going. I’m not sure who is involved in planning the Apple rollouts, but they know what they are doing. The September 9 rollout of the iPhone 6 and iWatch was the most anticipated tech event of the year and it did not disappoint. And, iPhone 6 sales are booming world-wide.
Big Reveals have not always been so successful. Before the days of brand experts, event professionals, and “everything sends a message” consultants, rollouts were planned by a secretary in the marketing department or the CEO’s golf buddy. That is what Ford must have done when they rolled out the Edsel in August 1957.
After months of buildup and anticipation, Ford invited 250 auto industry reporters (and their wives) to the Edsel Big Reveal in Detroit. So what happened?
Now I am not saying that the Edsel was a failure because of these faux pas, but the reporters and wives must have been laughing all the way home. If Facebook and Twitter had existed then, the whole nation would have been laughing by midnight. (Okay, you can stop laughing now.)
What is the leadership lesson in this? The “everything sends a message” principle is correct. Details matter and it is easy to overlook faux pas. Get help and have more than one set of eyes looking at every detail. Make sure that one of the “one set of eyes” is someone who was not involved in the planning and has a critical eye—someone who loves to point out goof-ups.
If the best hotel in town was the Cadillac, what was the message?
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© Copyright 2014 by Dick Wells, The Hard Lessons Company
The founder of Chick-fil-A, S. Truett Cathy, died in his home last Monday at age 93. Starting in 1946 with a diner named the Dwarf Grill, Cathy built a chicken sandwich empire that today has more than 1800 restaurants and more than $5B in sales. There is a lot to learn about life and leadership from Truett Cathy whether you are leading a small business, church, or large corporation. Much of the Cathy story can be applied at home as well.
How do they do it?
Are you looking for a business model that will help get your endeavors back on track or spur growth? Try the Chick-fil-A way:
RIP, S. Truett Cathy. We have learned a lot from you.
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© Copyright 2014 by Dick Wells, The Hard Lessons Company
Ernesto Sirolli—dubbed The Entrepreneurship Coach by strategy+business—tells this story about one of his early failures:
[We] decided to teach Zambians how to grow food in the beautiful fertile valley where they had always lived as pastoralists, shepherding animals but planting nothing. The team imported seeds from Italy—tomatoes and zucchini—but the locals didn’t seem interested. The team tried to pay them money, but there was little in the valley available to buy. Finally, the NGO started importing whiskey and beer in order to coax the men into the fields. “We kept thinking, what is wrong with these people?”
It soon became apparent. The tomatoes appeared on the vines, huge bursting fruits that put the most bountiful Italian crops to shame. The team members were joyful, but the next morning they awoke to find every single one of the plants gone. Hippos had swarmed up from the river and begun gorging. The Italians ran to tell the Zambians what had happened. “Of course,” said the people. “That’s why we don’t plant in the valley.”
“Why didn’t you tell us?” asked the Italians.
“Because you never asked,” came the response.1
I have made the same mistake many times. One of my notable failures was when I decided I could run a shipyard without knowing anything about building ships. FAIL.
The primary advice Sirolli gives business leaders is “Shut up and listen.”
That reminds me of one of my favorite, but too often ignored proverbs: “Even a fool is thought wise if he keeps silent….” (Proverbs 17:28 NIV)
Effective communication has a pattern:
Listen first;
Then ask questions;
Talk little.
I need to learn to take my own advice.
Dick, repeat after me:
Listen first;
Then ask questions;
Talk little.
Dick, repeat after me:
Listen first;
Then ask….
Dick, repeat after me:
Listen….
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© Copyright 2014 by Dick Wells, The Hard Lessons Company
1 strategy+business, The Entrepreneurship Coach by Sally Helgesen, 1 August 2014
It is a myth that home owning is always a good investment. It has been over long periods of time, but in the short term it works like the stock market—up and down. That has certainly been my experience. (Hang in here—I’ll get to the leadership point in a bit.)
Dottie (my wife) and I have bought and sold houses on seven occasions. I would like to say that we always made money, but on three occasions we didn’t. The primary variables have been how many years we owned the house; the housing economy; and the potential buyer/price ratio (how many buyers can afford the house). The details are:
#1 5 years Profit
#2 5 years Profit
#3 13 years Profit
#4 4 years Loss
#5 4 years Loss
#6 4 years Profit
#7 4 years Loss
#8 7 years Still own
One thing we have learned is that short stays (#4, #5 and #7) have a high risk of loss. The lesson is if you are a nomad (frequent moves for whatever reason), it is hard to build equity. Renting may be a better option.
#5 is a good example of the potential buyer/price ratio factor. The house was comparable to others in its small development (only twelve homes), but was too high for the community as a whole. There weren’t many potential buyers, so it was on the market for over a year and we lost a bundle.
#6 made a profit because the housing market got hot (2003-2006). However, the house we bought and are still live in (#8), lost about 10-15% of its value in the 2007-2011 housing crash, and is just now back to break even.
“Isn’t this supposed to be a leadership blog?” “Yes”—this post is about financial self-leadership, a much-avoided topic. If your personal finances are out of order and causing stress, it will affect your leadership whether at home, work, church, or wherever. So, the next time you are in the house market…
Any house buy/sell adventures you want to share? “Leave A Reply” below.
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© Copyright 2014 by Dick Wells, The Hard Lessons Company
One of my daily rituals is to thumb through the WSJ—a venture that sometimes takes 10 minutes, sometimes an hour. It is much more than just business and geopolitical news. Today’s edition includes features about students building model bridges out of spaghetti, pessimism, toenail fungus, and Alabama coach Nick Saban.
One recent edition had an article about “mean bugs”—the stinging kind. Bees, wasps, hornets, and fire ants, all got some space, but yellow jackets are the most aggressive, sometimes chasing their victims out of pure meanness. Having been run down by a mad yellow jacket, I heartily agree. Dottie and I have also been chased by biting flies (in Maine) and have stepped on stinging scorpions (in Texas). According to the article, about “200 people in the U.S. die from stings every year” (Mean Bugs by Sumathi Reddy, WSJ, 7/15/14).
Sadly, a lot more deaths occur every day because of stinging tongues. According to James in the Bible, the tongue is a “restless evil…full of deadly poison” (James 3:8 NASB). The deadly poison of the tongue strikes everywhere: homes, businesses, churches, schools, and ___________ (you fill in the blank).
Morale is killed every day by stinging tongues. Initiative is snuffed out every day by critical tongues. Relationships are damaged every day by angry tongues. Lives are destroyed every day by gossiping tongues. I’ve been on the receiving end, and too often—especially at home—I’ve been the mean bug myself.
As a leader, one of your jobs is to set the guidelines—and the example—for the conversation that takes place in your organization. It’s up to you. You can allow an environment that discourages and tears down, or promote one that encourages and builds up. You can participate in gossip, or stop it. You can snap at everyone as a bully leader, or you can cut it off and insist on respect for everyone. One of my many hard lessons in leadership was allowing a chainsaw tongue to remain on my staff for too long.
You can spend a lot of money on training, consultants, seminars, or coaching, all trying to improve your work environment. How about trying bug spray that will eradicate stinging tongues? It is cheaper and much more effective. Spray yourself first, then….
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© Copyright 2014 by Dick Wells, The Hard Lessons Company
I saw the ad on TV last week: Get a college degree and you’ll make twice as much as a high-school-only grad. I cringe every time I hear that because there is a lot more to the story than just getting a college degree.There are a lot of reasons people go to college—some are good reasons, some are not:
– Because your friends are going, you’ll have a good time, and a get a degree in something—a lousy reason to go.
– Because your parents want you to go—better, but not great.
– Because you want an broad-based education that will help you understand the world we live in—a good reason.
– Because you have a specific career you want to pursue (nursing, accounting, teaching, etc.)—a really good and necessary reason.
– Because you want to make twice as much money as high-school-only grads. You will probably need a college degree, but it matters a lot which degree because not any ol’ degree will do.
Thousands of people of all ages have tromped off to college, run up thousands of dollars of debt—which they are now drowning in—and are either under-employed or unemployed. The twice as much paradigm didn’t work for many of them.
What has happened? Driven by technology, globalization, and so on, the economic world has changed! You may not like the change, but it is a permanent fact of life. As a result, education is still an important factor in future income but you won’t make twice as much unless your degree is in demand, and what is in demand has changed a lot in the last ten to twenty years.
Some relevant facts from various sources are:
There are good reasons to go to college other than making twice as much. We need great teachers, godly preachers, skilled counselors, and so on. But few of those jobs make twice as much. So don’t pursue them for income, pursue them for impact—impact on our communities, churches, families….
So, what is the point of this?
Go to college? Yes. But do it for the right reasons, the right way, and with realistic expectations.
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© Copyright 2014 by Dick Wells, The Hard Lessons Company.
One of my favorite things about the Peanuts cartoons is the adult-speak. To Linus, Lucy, Charlie Brown, etc., it always sounds like “Wah wah wAh waH wah WAH wah.”
It is not unusual for adult-speak to invade the business world as well—or church world, or government world, or your world. A recent WSJ article had three great examples of a CEO speaking that was nothing more than “Wah wah wAh waH wah WAH wah.”
Example 1: “profitability framework”—meaning, we are losing money, but maybe someday we’ll make some. (Maybe…if we put an entirely new picture in a new frame.)
Example 2: “optimizing our store network”—meaning we are going to close a lot of stores. (They have already closed or sold 40% of their stores and are losing more than ever.)
Example 3: “transforming select business models”—meaning…I have no idea what this means. (Maybe, “We are hoping for a miracle.”)
Of course, you don’t have to be a CEO to lapse into adult-speak. Preachers do it. Politicians do it. Educators do it. And, gosh, I do it.
The most important thing about communication is not what you say, but what people hear. Hopefully, it’s not “Wah wah wAh waH wah WAH wah.”
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© Copyright 2014 by Dick Wells, The Hard Lessons Company.
Ask a group of 3-year-old preschoolers where carrots come from and don’t surprised if you hear “from rabbits.” Adults answer a lot of “where” questions wrong also. In the 1st “carrots” post, I discussed “Where does job security not come from?” The 2nd “carrots” post was “Where does job security come from?” This 3rd (and last) “carrots” post is “Where does job advancement come from?”
So you have a job, you are doing the things that give you a reasonable sense of security, and now, you have your eyes set on a promotion—maybe even the corner office. You want more pay, more responsibility, more ways to contribute to your organization’s success. Great! Go for it!
There are a lot of great resources on how to climb the company ladder. They talk about vision, strategy, knowledge, education, and so on—all important. But there are a few other things you need to consider before you launch on the path toward the top.
In no particular order:
I am not trying to discourage you from seeking job advancement. I am trying to caution you to go for it with your eyes wide open. Happy climbing—or not.
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© Copyright 2014 by Dick Wells, The Hard Lessons Company.
Ask a group of 3-year-old preschoolers where carrots come from and don’t surprised if you hear “from rabbits.” Adults answer a lot of “where” questions wrong also. In last weeks post, I discussed “Where does job security not come from?” This week’s “where” question is: Where does job security come from?
Job security does not mean working at the same company—doing the same thing—for your entire career. Those days are long gone. Because of globalization, technology, demographics, and so on, many of today’s jobs will not even exist ten or twenty years from now (or even five years from now). So what can you do or what can you tell young people to do that will help them stay successfully employed throughout their working life?
Are these things a guarantee? No. But there aren’t many unemployed people who use these seven things as a career guide.
Job security and job advancement are not the same thing. So next week’s “where” question is: Where does job advancement come from?
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© Copyright 2014 by Dick Wells, The Hard Lessons Company.
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