My first encounter with Lloyd Shoppa was coaching 5th and 6th grade boys in basketball. My team was the Red Raiders. I don’t remember the name of his team, but I do remember they wore black uniforms and beat our brains out. He was a good coach. He was also a good production control director at Bell Helicopter where we both worked.
My second encounter with Lloyd came soon after I escaped the engineering bullpen and was promoted (my first promotion) to project engineer on the Advanced Attack Helicopter project team. I thought I was now special, and for sure our project was special , because the company president had anointed it as the company’s highest priority. To make sure everyone knew, we printed AAH #1 stickers and put them everywhere; not a popular move with all the other project teams.
It takes about three zillion parts to make a helicopter. Making sure each part is available when needed is a huge and critical task because a shortage can shut down a production line. Not cool. One of my tasks was to attend the daily all-projects part shortage meeting — chaired by Lloyd Shoppa. All the part shortages on all the different projects were discussed. For reasons I cannot now remember, I was not satisfied with the priority being given to the AAH shortages and felt obligated to remind everyone that according to our company president, the AAH was #1. My little speech was about as popular as the stickers.
Lloyd looked directly at me and said, “Dick, in this room, everything is #1.” In that one simple statement, Lloyd sent a message to everyone in the room, especially to me. He brought me down a bit, and lifted everyone else a bit. Something I needed, and something they needed.
That was about thirty-five years ago, but it was a lesson I have never forgotten. Rankings may be fine for college football, but when it comes to people, customers, project teams, etc., a high level leader is going to make everyone feel like they are #1. If you expect #1 level commitment and performance, don’t ever make people feel like they are #2.
So, who’s #1? Everyone!
(By the way, Lloyd finished his long successful career at Bell as the company president.)
"The best way to lead people into the future is to connect with them deeply in the present."
Kouzes & Posner