Raising the level of your leadership

Pumpin’ Gas

GasPumpWhile taking Aaron (my oldest grandson) home from cross-country practice, the conversation went something like this:


“How are you doing otherwise?”

“I’m good. School is my biggest challenge right now.”

Sensing a teaching moment, I responded:

“School may be your biggest challenge now, but without it, the rest of your life will be a big challenge. You’ll end up pumpin’ gas for a living.” (Wise and brilliant—don’t you think?)

A puzzled look was followed by 30 seconds of silence, then:

“Papa, what does pumpin’ gas mean?”

Duh. Aaron has grown up in the self-service world. He has never seen a gas station attendant fill your gas tank, clean your windshield, and check your tires and oil, all for 25-50¢ per gallon. He had no idea what I was talking about. Of course, I explained that today all they do is stand behind the counter—hidden by lottery tickets—and take your money. But at $8/hour, it’s a tough life so keep at it in school. He understood that.

Another communication failure added to the list. The purpose of communication is to be understood, not to be brilliant or eloquent. It helps if you speak the same language and use relevant illustrations. The responsibility for this is on the communicator, not the listener. Attention Dick: Aaron did not grow up in the fifties—speak his language, not yours.

If you’ve had a similar experience, share it in the comments block below.

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© Copyright 2016 by Dick Wells, The Hard Lessons Company.

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