Trucks carrying hazardous cargo are so commonplace on U.S. highways that many towns have road signs that prohibit the trucks from driving through the heart of the town—no hazardous cargo is permitted. Unfortunately, organizations of all types are full of different types of hazardous cargo.
In some organizations, the most hazardous cargo is the truth. It is routed around the corner office because the boss doesn’t want to hear it. And woe to the poor soul who dares to ignore the No HC Permitted sign on the door.
Rumors are a common form of highly toxic hazardous cargo. They move freely on the main communication highway of the office because the leaders operate with a “they don’t need to know” policy. If your followers don’t know what is going on, they’ll make something up.
Gossip is another form of hazardous cargo. It spills out in the hallways, contaminating everyone. The most destructive gossip originates in the corner office because it carries the approval stamp of the boss—but it’s still gossip. Here is a working definition of gossip:
Talking about someone, to someone else, when neither of you is part of the issue nor part of the solution.
Just because it may be true, doesn’t mean it should be shared. Is it kind? Is it necessary? Do you need to know?
By the way, if you think gossip isn’t so bad because “everyone is doing it,” in the Bible, it is included in a list of sins alongside “evil, wickedness, greed, murder, and arrogance” (Romans 1:29).
Want to raise the level of your leadership? Get rid of the hazardous cargo in your organization. Find someone who will tell you the truth about yourself and the organization—even when it hurts. Communicate the truth so rumors can’t gain traction. And stamp out gossip—starting with any gossip that originates with you.
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© Copyright 2020 by Dick Wells, The Hard lessons Company.
"The best way to lead people into the future is to connect with them deeply in the present."
Kouzes & Posner
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